Website Terms & Conditions

1. About These Terms

These Terms & Conditions govern your use of the Hidden Beach website and its associated online services.

The website is operated by The Hidden Beach Organisation CIC ("Hidden Beach", "we", "us" or "our").

By accessing or using our website, you agree to comply with these terms. If you do not agree with these terms, you should not use the website.

Contact: hello@hiddenbeach.uk

2. Using Our Website

You may use the website for lawful personal or legitimate business purposes.

You must not use the website unlawfully or fraudulently; to harm, threaten or harass another person; to transmit malicious software or harmful code; to attempt unauthorised access to the website, servers, databases, accounts or systems; to interfere with the operation or security of the website; to impersonate another person or organisation; to submit deliberately false or misleading information; to conduct unauthorised automated extraction or scraping; in a way that places an unreasonable load on our systems; or in any other way that could damage Hidden Beach or interfere with another person's use of the website.

3. Website Information

We take reasonable care when publishing information but cannot guarantee that everything on the website will always be complete, accurate or up to date.

Information may change after publication. This particularly applies to event dates, opening times, locations, performers, programmes, traders, activities, ticket availability, prices, schedules and other event arrangements.

Where information is important to your plans, you should check the latest information before travelling or making arrangements.

4. Events and Programme Changes

Events and cultural programmes can be affected by circumstances outside our reasonable control.

Artists, performers, traders, activities, schedules, locations and other programme elements may therefore change.

We reserve the right to make reasonable changes to programmes and arrangements where necessary.

Cancellation, postponement and refund arrangements are governed by the applicable booking conditions and our Refund & Cancellation Policy.

5. Website Availability

We do not guarantee that the website, or any particular feature of it, will always be available or operate without interruption or errors.

We may suspend, withdraw, restrict or change all or part of the website where reasonably necessary, including for maintenance, security, upgrades, technical problems, operational requirements or circumstances outside our reasonable control.

6. Accounts

Some parts of the website may now or in the future allow users to create accounts.

Where account functionality is available, you must provide accurate information, keep your information reasonably up to date, keep passwords and login credentials secure, not allow unauthorised people to use your account, and notify us if you believe your account has been compromised.

You are responsible for reasonable steps to protect your account.

We may suspend or restrict an account where reasonably necessary because of suspected misuse, fraud, security concerns, breaches of these terms or legal requirements.

7. Online Shop

Hidden Beach may operate an online shop through the website.

Purchases made through the shop may be subject to additional Terms of Sale dealing with matters such as orders, prices, payment, delivery, cancellations, returns, faulty goods and consumer rights.

Where specific Terms of Sale apply to a purchase, those terms will form part of the agreement relating to that purchase.

Nothing in these website terms removes statutory consumer rights.

8. Tickets, Bookings and Applications

Tickets, trader bookings, applications, advertising, sponsorship and other transactions may be subject to additional terms relevant to that particular service.

You should read any applicable terms before completing a transaction.

Our Refund & Cancellation Policy also applies where relevant.

9. Information You Submit

Where you submit information through the website, you are responsible for ensuring that, to the best of your knowledge, it is accurate and that you are entitled to provide it.

You must not knowingly submit false or misleading information, unlawful material, malicious content, material that infringes another person's rights, or another person's personal information without an appropriate reason or authority.

Personal information is handled in accordance with our Privacy Policy.

10. Intellectual Property

Unless otherwise stated, the website and the material created by or for Hidden Beach are protected by intellectual-property rights.

This may include text, branding, logos, graphics, illustrations, photographs, video, designs, page layouts, publications, event information, databases, compilations of information and other original content.

Copyright, database rights, trade marks and other intellectual-property rights remain with Hidden Beach or the relevant rights holder.

11. Permitted Use of Our Content

You may view and use the website for normal personal and legitimate business purposes connected with interacting with Hidden Beach.

You may share ordinary links to publicly accessible pages.

You must not, without our prior written permission, systematically copy, reproduce, republish, distribute, sell, license, commercially exploit or create a substantial database from our content except where applicable law expressly permits you to do so.

12. Data, Scraping and Automated Access

We do not permit unauthorised systematic extraction, harvesting or reuse of data from our website.

Unless we have provided prior written permission, you must not use bots, crawlers, spiders, scripts, automated agents or other automated technologies to systematically scrape the website; harvest website content; extract data in bulk; collect event, trader, venue, programme, listing or contact information; copy or reconstruct our databases; monitor the website at scale; populate another website, portal, directory, database or application; or circumvent technical measures intended to control access.

13. Portals, Directories and Data Aggregators

Our publicly accessible information must not be treated as an unrestricted data feed.

Without our prior written permission, you must not systematically take Hidden Beach information and use it to populate or maintain commercial portals, event aggregation services, directories, listings databases, comparison services, commercial apps, data products or substantially similar services.

The fact that information can be viewed publicly does not by itself grant permission for systematic extraction or commercial reuse.

14. AI and Machine Learning

Unless authorised by Hidden Beach or otherwise permitted by applicable law, our website content and data must not be systematically extracted for the purpose of creating, training, fine-tuning or developing artificial-intelligence or machine-learning models, datasets or commercial AI products.

This restriction does not prevent ordinary human use of publicly available pages.

15. Search Engines

Nothing in these terms is intended to prevent ordinary indexing of publicly accessible pages by legitimate general-purpose search engines where that indexing respects the technical controls and instructions we make available.

We may use technical measures to restrict particular automated systems, crawlers or forms of automated access.

16. Enforcement of Data and Content Restrictions

We reserve the right to take reasonable measures against unauthorised automated access, extraction or reuse.

These measures may include restricting or blocking access, rate limiting, blocking automated agents, suspending accounts, changing technical access controls, requesting removal of copied material and taking appropriate legal action where necessary.

Permission to access the website may be withdrawn where these terms are materially breached.

17. Third-Party Content

Some information appearing on the website may originate from performers, traders, venues, partners, advertisers, sponsors or other third parties.

While we may take reasonable steps when publishing information, we cannot guarantee the accuracy of every statement supplied by an independent third party.

18. Third-Party Websites and Services

Our website may link to or use independent third-party services, including services for ticketing, payments, online forms, maps, video, social media, music, booking services and other external functionality.

A link or integration does not necessarily mean that Hidden Beach controls or endorses everything provided by that third party.

Independent providers are responsible for their own websites, systems, terms and privacy practices.

19. Eventbrite, Stripe, PayPal and Other Providers

Some transactions may involve services such as Eventbrite, Stripe and PayPal.

Those organisations operate their own systems and may apply their own terms and privacy arrangements.

Hidden Beach is not responsible for the independent operation or availability of third-party platforms, except to the extent that applicable law provides otherwise.

20. Links to Our Website

You may ordinarily link to publicly accessible pages on our website provided that the link is lawful, fair and does not misleadingly suggest an association, approval, endorsement or partnership that does not exist.

You must not frame or reproduce substantial parts of our website on another service without permission.

21. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Subject to that important qualification, and to the fullest extent permitted by law, Hidden Beach does not accept liability for loss or damage resulting from reliance on general information published on the website; temporary inaccuracies or omissions; changes to event programmes, schedules, performers, traders or activities; website downtime or interruption; technical problems; loss of access to the website; independent third-party websites or services; the acts or omissions of independent third parties; malware or other harmful material introduced by third parties despite reasonable precautions; circumstances outside our reasonable control; or a user's failure to check important current information before acting on it.

Where permitted by law, we will not be liable for indirect or consequential loss or for loss of profits, revenue, business, opportunity, anticipated savings or goodwill arising from use of the website.

Different liability provisions may apply to particular contracts, purchases, bookings or services.

22. Liabilities That Cannot Be Excluded

Nothing in these terms is intended to exclude or restrict liability for death or personal injury caused by negligence where liability cannot lawfully be excluded; fraud or fraudulent misrepresentation; or any other liability that cannot legally be excluded or limited.

Nothing in these terms affects statutory consumer rights.

23. Events and Personal Responsibility

Attendance at events may involve ordinary risks associated with public spaces, outdoor environments, crowds, weather, temporary event infrastructure and live activities.

Visitors must follow reasonable safety instructions provided by event staff, venues, contractors or emergency services.

Nothing in this section removes any legal duty owed by Hidden Beach that cannot lawfully be excluded.

24. Circumstances Outside Our Control

Hidden Beach will not be responsible, to the extent permitted by law, for failures or delays caused by circumstances outside our reasonable control.

These may include severe weather, flooding, fire, transport disruption, utility failures, government restrictions, emergencies, public-safety issues, industrial disputes, failure of third-party infrastructure or other events that we could not reasonably control.

25. Privacy and Cookies

Our handling of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

These documents should be read alongside these terms.

26. Suspension and Termination of Access

We may restrict or terminate access to all or part of the website where reasonably necessary to protect the website, our systems, our users, our intellectual property, personal information, our organisation or other people.

This may include action taken in response to suspected fraud, cyberattack, scraping, abuse, unlawful conduct or material breach of these terms.

27. Changes to These Terms

We may update these Terms & Conditions to reflect changes to our website, services, technology, business operations, legal requirements or regulatory guidance.

The current version will be made available through our website.

28. If Part of These Terms Is Invalid

If a provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

29. No Waiver

If we do not immediately enforce a provision of these terms, this does not mean that we have permanently waived our right to enforce it.

30. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these terms removes any mandatory rights a consumer may have regarding the courts or laws applicable to them.

31. Contact

Questions about these Website Terms & Conditions can be sent to:

hello@hiddenbeach.uk

32. Related Policies

These terms should be read alongside relevant Hidden Beach policies, including:

• Privacy Policy;
• Cookie Policy;
• Refund & Cancellation Policy;
• Safeguarding Policy;
• Equality, Diversity & Inclusion Policy;
• Complaints Policy; and
• Health & Safety Policy.

Organisation: The Hidden Beach Organisation CIC Document: Website Terms & Conditions Contact: hello@hiddenbeach.uk Effective: September 2026 Next review: September 2027