Accessibility

We want Hidden Beach to be welcoming and accessible to as many people as possible. If you have an access requirement, please contact us before your visit so we can discuss the event, venue and support available.

Before you visit

Accessibility arrangements can vary by event and location. Please check the individual event listing for the latest information. If the details you need are not shown, contact the Hidden Beach team before booking or travelling.

When you contact us, it is helpful to include:

• the event name and date
• the access support you require
• whether you are attending with a personal assistant or essential companion
• the best way for us to reply

We will explain what is available and flag any known limitations so you can plan your visit.

Tickets and personal assistance

If you need ticketing support or would like to ask about arrangements for a personal assistant or essential companion, please contact us before purchasing. Availability and evidence requirements may vary, so we will confirm the applicable process for your event.

Arrival and getting around

Routes, surfaces, entrances, viewing areas, seating and toilet facilities may differ between venues and events. Please contact us for event-specific information, including step-free access, distances from arrival points and any temporary infrastructure.

For general travel information, please also see our Getting Here page.

During the event

If you need assistance while attending, speak to a member of the event team. We will do our best to help and to resolve access issues promptly.

Some events may include loud music, flashing or strobe lighting, haze, crowds or other sensory effects. Where available, these details will be included in the event information. Contact us in advance if you would like to discuss sensory considerations.

Assistance dogs

Please contact us before the event if you plan to attend with an assistance dog. We can provide the most relevant venue information and discuss any event-specific considerations.

Accessible information

If you need information in another format, or need help using the website or booking process, please contact us and tell us what would work best for you.

Contact us

For accessibility questions, use the contact details shown on the Hidden Beach website. Please get in touch as early as possible so there is time to discuss and arrange appropriate support.

We welcome feedback about accessibility. If something could be improved, please let us know.