1. Information We Collect

We may collect the following information when you use our website, purchase tickets, or interact with us:

• Personal details: Name, email address, postal address, phone number.

• Ticketing information: Event attendance, payment details, ticket type.

• Website usage data: IP address, browser type, pages visited, time spent on the website.

• Marketing preferences: Opt-ins for newsletters, updates, or promotional material.

2. How We Use Your Information

We use the information we collect to:

• Process ticket purchases and provide access to festival events.

• Communicate important festival updates, including safety information, line-up changes, or cancellations.

• Respond to queries or support requests.

• Improve our website, services, and overall festival experience.

• Send marketing material if you have opted in, including newsletters, special offers, or partner promotions.

3. Sharing Your Information

• Personal information is never sold to third parties.

• We may share data with trusted partners for ticketing, payment processing, and festival operations.

• Information may be shared if required by law, or to protect the safety of attendees, staff, or performers.

4. Data Security

• Hidden Beach Festival uses industry-standard security measures to protect your data.

• Payment details are processed through secure third-party payment providers.

• Access to personal data is restricted to authorised staff and partners only.

5. Cookies & Website Tracking

• Our website uses cookies and similar technologies to improve your experience.

• Types of cookies used:

  • Essential cookies: Required for website functionality, such as logging in or ticket purchasing.

  • Performance cookies: Collect information about how visitors use the site, helping us improve it.

  • Functional cookies: Remember your preferences, such as language or ticket type.

  • Marketing cookies: Track website usage to provide relevant festival promotions.

• You can manage or disable cookies via your browser settings, but some parts of the website may not function correctly if cookies are disabled.

6. Your Rights

Under UK and EU privacy laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct any inaccurate or incomplete information.

• Erasure: Request that your personal data be deleted, where legally possible.

• Restriction & objection: Request limitations on how your data is processed, or object to certain types of processing.

• Withdraw consent: You may withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us at:
✉ Email: [Insert contact email]

7. Third-Party Links

• Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.

8. Updates to This Policy

• We may update this Privacy & Cookies policy occasionally.

• The most recent version will always be available on our website.

Summary for Attendees

• Your data is used only for festival-related purposes and is protected by industry-standard security measures.

• You can control marketing communications and cookies at any time.

• We never sell your data and only share it with trusted partners for operational purposes.