This short online training provides a clear, practical introduction to front-of-house and box office operations for festivals and live events. It is designed for staff, volunteers and emerging event organisers who want to understand how audience-facing roles actually work on the ground.

Rather than theory or formal qualifications, the training focuses on real situations: managing ticketing systems, welcoming audiences, handling queues, responding to problems and maintaining a calm, professional front-of-house environment.

The training draws directly on delivery experience from Hidden Beach Festival and similar public-facing events, offering honest insight into what works, what goes wrong, and how to respond.

What you’ll learn

• How front-of-house and box office roles fit into overall event operations
• The basics of ticketing systems and entry procedures
• Managing queues, audience flow and access needs
• Handling customer service issues calmly and professionally
• Supporting inclusive, welcoming event experiences

Training format

• Fully online
• 3 short modules (30–40 minutes each)
• Self-paced – complete in your own time
• Practical, experience-led content
• No exams or assessments

Total time commitment: under 2 hours

Who it’s for

• Festival staff and volunteers
• Event organisers and producers
• People interested in working in front-of-house or box office roles
• Anyone supporting public-facing events

No previous experience required.

Delivery

The training is delivered by Hidden Beach Festival’s operations team and reflects real-world festival conditions, including public space events, mixed audiences and accessibility considerations.

Registration

Access details will be released shortly.
Register your interest to receive updates