FAQ

What are the event dates and opening times?
The event runs from [insert dates]. Gates open at [time] each day and close at [time]. Check the event schedule for detailed timings.

Where is the event located?
The event takes place at [venue/location]. See the directions and parking information for travel guidance.

Is the event family-friendly?
Yes, families are welcome. Children must be supervised at all times. Some activities may have age restrictions.

Where can I buy tickets?
Tickets can be purchased online through the tickets page.

Can I get a refund on my ticket?
Refunds follow our refund policy. In most cases, tickets are non-refundable unless the event is cancelled.

Do I need to print my ticket?
Printed or digital tickets are accepted. Make sure your QR code is visible for scanning.

Is the event accessible for wheelchair users?
Yes, the event includes wheelchair-friendly routes, accessible toilets, and designated areas. See the accessibility section for full details.

Do you offer carer or companion tickets?
Yes, eligible guests may request a complimentary carer ticket. Proof may be required.

Is parking available?
Yes, on-site and overflow parking options are available. Follow signage and steward directions.

Is there public transport?
Local buses and trains serve the area. See the travel information page for routes and times.

Do you offer accommodation?
Nearby hotels, B&Bs, and campsites are listed on the accommodation page.

Are food and drinks available on-site?
Yes, a variety of food traders and drink stalls are available, including vegetarian and vegan options.

Are there toilets on-site?
Yes, including accessible toilets and baby-changing facilities.

Can I bring my own food or drinks?
Small snacks and sealed water bottles are usually allowed. Alcohol and large coolers are not permitted. See the policies for details.

Can I bring my dog or pet?
Only registered assistance dogs are permitted unless otherwise stated.

What items are prohibited?
Illegal substances, weapons, fireworks, drones, and any dangerous items. A full list is available in the event policies.

What happens if I lose something?
Lost and found is located at [location]. After the event, contact the organisers through the contact page.

How can I contact the organisers?
Use the contact form on the website or email [email address].